Repairs, returns and exchanges all start the same way: an email to orders@supercloneluxury.com with your order number. Please do not send a watch to us before we have replied.
Repair
Faults in how a watch was made are covered by our 12-month warranty.
- Email us. Send your order number, a few words on what the watch is doing and clear photographs. For a movement issue, a short video says more than a paragraph.
- Get your shipping code. If the watch needs to come back, we reply with a shipping code and the address to send it to. We aim to reply within a day.
- Send it. Put the shipping code on a note inside the parcel, send it tracked and insured, and email us the tracking number.
- We check and repair. We compare the watch with the photographs taken before dispatch, then repair or replace it under the warranty.
No shipping code, no parcel. A watch that arrives without our code may be refused.
Return
You have 14 days from delivery.
- Email us with your order number and a line on why the watch is coming back.
- Wait for your return number and the address before posting anything.
- Send it back unworn, with every protective film in place and everything it came with, tracked and insured.
Conditions and refunds: Returns & warranty.
Exchange
Would you rather have a different watch?
- Email us within 14 days of delivery with your order number and the watch you would like instead.
- We reply with the details and a return number for the watch coming back.
- Send it back in the same condition as a return: unworn, films in place, with everything it came with.
Questions first? Write to orders@supercloneluxury.com or see our FAQ.